Terms & Policies

Digixtial Policies

At Digixtial, we are committed to maintaining transparency, professionalism, and excellence in all our business dealings. These policies outline the standards and guidelines that govern our operations to ensure a consistent and ethical approach in delivering value to our clients, partners, and stakeholders.

1. Service Agreement Policy

Before initiating any project, we provide a clear and comprehensive agreement outlining:

  • Scope of work
  • Project timelines and milestones
  • Payment terms and schedules
  • Intellectual property rights
  • Confidentiality obligations
    This ensures mutual understanding and a strong foundation for collaboration.

2. Payment Policy

  • We operate on a milestone-based payment structure unless otherwise agreed upon.
  • Invoices are generated based on the terms specified in the agreement.
  • Payment methods accepted: Bank transfers, online payment platforms, and other agreed-upon methods.
  • Late payments may incur penalties as per the terms in the agreement.

3. Confidentiality Policy

  • All client information, including project details, business strategies, and sensitive data, is treated as confidential.
  • We implement strict measures to safeguard your data and ensure it is not disclosed to third parties without prior written consent.

4. Intellectual Property (IP) Policy

  • Any IP developed during a project belongs to the client upon successful completion and full payment, unless otherwise agreed.
  • Pre-existing IP used in a project remains the property of Digixtial.

5. Cancellation and Refund Policy

  • Project cancellations must be requested in writing.
  • Refunds are subject to the terms outlined in the service agreement. Completed work, resources utilized, and expenses incurred may be deducted from refundable amounts.

6. Project Delivery and Revisions Policy

  • Digixtial ensures timely delivery of all projects as per the agreed timeline.
  • Clients are entitled to a limited number of revisions, detailed in the agreement. Additional revisions or changes beyond the agreed scope may incur extra costs.

7. Code of Conduct

We uphold the highest standards of ethical behavior, ensuring:

  • Respect and professionalism in all interactions
  • Adherence to legal and regulatory requirements
  • Zero tolerance for harassment, discrimination, or unethical practices

8. Support and Maintenance Policy

  • For eligible projects, we provide post-delivery support and maintenance as specified in the agreement.
  • Support requests are handled within defined response times to ensure operational continuity.

9. Data Security Policy

  • Digixtial employs industry-standard security protocols to protect client data.
  • Regular audits and updates are conducted to ensure systems remain secure and compliant.

10. Third-Party Collaboration Policy

  • In cases where third-party tools, platforms, or services are required, we ensure full transparency.
  • Clients will be informed of associated costs or dependencies before implementation.

11. Sustainability and Social Responsibility

  • We strive to minimize our environmental footprint and support sustainable business practices.
  • Digixtial promotes ethical labor practices within its operations and partnerships.

12. Dispute Resolution Policy

  • Any disputes arising during a project will first be addressed through mutual discussion and negotiation.
  • If unresolved, disputes may be referred to arbitration or legal proceedings, as outlined in the agreement.

13. Amendments to Policies

Digixtial reserves the right to update these policies to reflect operational changes or regulatory requirements. Updated policies will be communicated promptly to clients and partners.

Contact Us

If you have any questions regarding Digixtial’s business policies, please reach out:

Email: [email protected]
Phone: +91 63 51 99 64 79
Address: Ahmedabad , Gujarat , India

We are dedicated to fostering long-term relationships built on trust, accountability, and excellence. Thank you for choosing Digixtial as your technology partner!